Everything you need to know about M.A.K Glass,
Canada's #1 Online Smoke Shop
DO YOU OFFER GIFT CARDS?
At this time M.A.K Glass does not offer Gift Cards Or E- Gift Cards.
WHICH PAYMENT METHODS DO YOU ACCEPT?
At this time we only accept payments Via EMT and Pay Pal.
(Contact us for details)
WHAT IS YOUR RETURN POLICY?
**DUE TO COVID-19 M.A.K Glass Will Not Be Accepting Returns**
(Contact us for details)
M.A.K Glass offers a 14 day Return Policy on all item(s)/product(s). Customers may return any item(s)/product(s) in original condition for a refund within 14 days of delivery. The Customer will be refunded via the original payment method used for the purchase. Accessories and Cleaners are considered final sale.
For further information please Email us at or call us at 1-905-691-6850
What does original condition mean?
The item(s)/product(s) must be in the original condition in which it was received, The item(s)/product(s) must also be in original packaging with all pieces included with the item(s)/product(s).
Do I need a receipt?
You will be required to validate your order information.
Will I get back what I originally paid for the product?
You will receive a refund for any item(s)/product(s) returned within 14 days of receipt. A shipping cost of $20 will be deducted from any amount refunded. Original shipping fees may be refunded under certain circumstances, subject to our discretion.
How will I receive my refund?
The refund will be issued via the original payment method used for the purchase.
How do I return a product?
To return a product, Please contact us at
HOW DO WE CONTACT M.A.K GLASS?
You can contact M.A.K Glass anytime via the on site chat, Or E-mail. We will respond ASAP to answer any questions Or concerns that you may have.
HOW LONG IS PROCESSING & SHIPPING?
At M.A.K Glass it takes 1-3 business days to process your order after purchase, once processing is complete, your product will be shipped. It usually takes 1-8 business days after processing for the parcel to reach its destination (In Canada).
Please note that we do not ship/ process orders on the weekends and major holidays in Canada.
Standard shipping times in Canada are: GTA 2-4 business days. Eastern Canada 2-6 business days. Western Canada 2-8 business days.
**Delivery dates are only estimates provided by the courier and may be affected by customs, weather, order volume, national holidays, and some geographic locations**